Refund Policy

Last updated: October 17, 2026

This Refund Policy explains how refunds are handled for digital products purchased from RA19 Digital Assets.

1. Digital products

Our products are digital goods delivered instantly by download. Because the files are delivered immediately and cannot be "returned", refunds are handled case by case rather than automatically.

2. 14-day satisfaction window

If a product genuinely does not match its description, you may request a refund within 14 days of purchase. Contact us at support@ra19digitalassets.com with your order details and a short explanation, and we will work with you to make it right.

3. How to request a refund

• Email us at support@ra19digitalassets.com from the address used at checkout.
• Include your order or receipt number and the product name.
• Tell us briefly why you are requesting a refund.

We aim to respond to every request within a few business days.

4. When a refund may not be available

• Requests made more than 14 days after purchase.
• Products that have been used in a way that breaches our Terms of Service, such as redistribution.
• Cases where the product clearly matches its published description and the issue is a change of mind.

5. Approved refunds

Approved refunds are issued through Creem, our payment provider, back to your original payment method. Once issued, the timing of when the funds appear depends on your bank or card issuer.

6. Chargebacks

If you believe you have been charged in error, please contact us first — we can usually resolve the issue faster than a bank dispute. Creem, as merchant of record, may also appear on your statement for these purchases.

7. Contact

Any refund question? Email us at support@ra19digitalassets.com.

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