Privacy Policy

Last updated: October 17, 2026

This Privacy Policy explains how RA19 Digital Assets ("we", "us", "our") collects, uses and protects your personal information when you visit our store or purchase our digital products.

1. Information we collect

Order information — your name, email address and order details, provided when you complete a purchase.
Payment information — processed by our payment provider. We do not receive or store your full card details.
Support correspondence — the content of any messages you send us.
Technical data — basic information that may be recorded by our hosting provider, such as your IP address and browser type, for security and reliability.

2. How we use your information

To deliver your purchased products and send your receipt.
To provide customer support and respond to your enquiries.
To meet legal, tax and accounting obligations.
To protect against fraud and abuse.

3. Payments and Creem

Payments are processed by Creem, which acts as the merchant of record. When you check out, the information you provide is handled by Creem in accordance with Creem's own privacy policy. We receive limited order details (such as your email and what you purchased) in order to fulfil your order.

4. Sharing your information

We do not sell your personal information. We share it only with service providers who help us operate the store — for example our payment provider (Creem) and our website host — and where required by law.

5. Cookies

This website is a static site and does not use advertising or tracking cookies. Our payment provider may set cookies during the checkout process to keep your payment session secure.

6. Data retention

We keep order and support records for as long as necessary to provide our services and to comply with legal, tax and accounting requirements. When no longer needed, we delete or anonymise the data.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete or restrict the processing of your personal information, and to object to certain processing. To exercise any of these rights, contact us at support@ra19digitalassets.com.

8. International transfers

Our service providers may process your information in countries other than your own. Where required, we rely on appropriate safeguards for such transfers.

9. Children

Our store is not directed at children, and we do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above shows when it was last revised.

11. Contact

For any privacy question or request, contact us at support@ra19digitalassets.com.

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